The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog. Here’s an excerpt: A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2011. If it were a cable car, it would take about 33 trips to carry that many people. Click here to see the… [Read more…]
November 1, 2011
How to respond to negative word of mouth Negative word of mouth happens to every company. Nobody is immune. But great brands have a plan that helps them convert a lot of the angry critics into happy fans. What you should do: 1. Act quickly When a customer is upset, you need… [Read more…]
April 5, 2011
#226: 3 types of content people love to share Different types of content work better at getting people talking. A few categories for you to explore: 1> Guides, tutorials, and tips 2> Drafts and outtakes 3> Lists 1> Guides, tutorials, and tips Create content that helps people do things better. Try case studies, guides, blueprints,… [Read more…]
January 2, 2012
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