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November 8, 2011
If these holiday predictions are correct then marketers with a mobile strategy will be enjoying their holiday season. What about those without a mobile plan? Well – if these stats aren’t a wake-up call then I don’t know what is. Here are some quotes from the flurry of blog posts about mobile, eCommerce and the… [Read more…]
November 1, 2011
How to respond to negative word of mouth Negative word of mouth happens to every company. Nobody is immune. But great brands have a plan that helps them convert a lot of the angry critics into happy fans. What you should do: 1. Act quickly When a customer is upset, you need… [Read more…]
September 14, 2011
Facebook Officially Launches Smart Lists, and Special Friend Lists That Influence the News Feed Posted: 13 Sep 2011 10:00 AM PDT Facebook today officially launches several improvements to its Friend Lists feature that can be used to define privacy settings and filter the news feed, including some changes that leaked last week. As we covered… [Read more…]
January 17, 2012
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